For Exchange/Return we have a 7 day (from the day you received the item) policy to contact us upon receiving the item in order to receive a refund (shipping not included).
Any items that are not in their original condition, show signs of wear (scuffs, scratches, stains,used, perfume, etc.), or are not in the original box/packaging are non-refundable.
Opened lingerie is non-refundable.
For return, please go to your order in Amazon and request return. Upon authorization, please return your item within 7 days and include the four important information:
1. Your order ID# or the S/O number printed on the top of the packing slip;
2. The reason for the return;
3. Your contact information, such as Phone number and email;
4. For items with defects, please provide the proof, such as photos to obtain Return Merchandise Authorization;
International Returns: (Outside of the United States)
* The buyer has to ship the item back at buyer's own cost;
* 2LUV Style reserves the right to reject any packages with high duty tax;
* The international shipping fee is nonrefundable;
Any claims for misprinted/damaged/defective items must be submitted within 3 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please send us an email.
The return address is set by default to the TULC facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If our facility isn't used as the return address, you would become liable for any returned shipments you receive.
Reasons for Returns
Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.
Returned by Customer - It is best to contact us before returning any products. We do not refund orders for buyer’s remorse, and size exchanges are to be offered at your expense. A new order, at your expense, would need to be placed for an updated size if you choose to accept.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore TULC reserves rights to refuse returns at its sole discretion.
Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, TULC will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a TULC E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!
Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping via USPS.com or by clicking here). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
Returned to Sender & Refused Packages
This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. TULC does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns
The Ultimate Lifestyle Co. reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, TULC reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non-TULC items sent to our Distribution Center will be discarded upon receipt.
Wardrobing & Excessive Returns
Our Customer Protection Team handles situations in which a #TULC return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject anyone, we must ensure the safety, welfare, and comfort of all across the globe.
Because we can't ensure our clients will be issued the style/size they desire by the time their returned items come back to the Distribution Center, we are unable to accommodate exchanges by mail.
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (firstname.lastname@example.org) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.
Defective, Incorrect, or Missing Items
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email (email@example.com) within 2 days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.
Returns by Mail
Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. No returns on Final Sale Items.
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.
TULC requires items to be returned within 13 days of the delivery date, as stated in our Returns Policy. Returns received after 13 days are considered to be “stale” returns. After 13 days, the clothing is no longer available for returns. No exceptions.